Privacy policy

TF CreativeWorks LLC (hereinafter referred to as “the Company”) recognizes the importance of customers’ personal information. TF CreativeWorks LLC (hereinafter referred to as “the Company”) recognizes the importance of customers’ personal data, and has established the following privacy policy for the proper collection, use, protection, and safe management of such information.

Definition of personal data

In this Privacy Policy, “personal data” refers to information that can be used to directly or indirectly identify a specific individual, and other terms are defined according to the terminology used in the Personal Information Protection Law, unless otherwise specified.

Acquisition of Personal Data

The Company shall acquire personal data in an appropriate manner within the scope necessary to achieve the purpose of use, and shall not acquire such data through improper means.

Purpose of use

The Company will handle personal information only to the extent necessary to achieve the purpose of use specified in advance, and will take measures to achieve this purpose, unless the Company has obtained the individual’s consent in advance or is permitted to do so by law.

Supervision of contractors

The Company may entrust the handling of personal data to a third party within the scope necessary to achieve the purpose of use. When we outsource the handling of personal data to a third party, we will make sure that the third party will manage the personal data safely through contracts and other means. In the case of outsourcing to a third party in a foreign country, we will comply with any legal obligation to create records.

Provision to third parties

The Company will not provide personal data to a third party (including a person in a foreign country) without the prior consent of the user, except when required by law. The Company will not provide personal data to third parties (including foreign parties) without the prior consent of the user, except as required by law.

Disclosure, correction, suspension of use, and deletion

When a customer requests the disclosure, correction, suspension of use, or deletion of his/her personal data, the Company will respond appropriately after verifying the identity of the customer, except as required by law.

Changes to the Privacy Policy

The Company will modify this Privacy Policy as necessary. Any changes to this Privacy Policy will be posted on the Company’s website.

Public announcements based on the Personal Information Protection Law

In accordance with the ” Law Concerning the Protection of Personal Information,” the Company will make the following public.

Matters concerning the announcement of the purpose of use of personal data.

Personal data obtained by the Company is as follows.

Provision of services in our business

1.　Personal data to be acquired

  • Information provided by the customer to the Company (name, e-mail address, date of birth, gender, country of residence or address of the customer, and telephone number. (The address includes the customer’s information obtained when the customer is designated as the recipient of a gift, etc.)
  • Content and history of opinions and inquiries
  • Information obtained in connection with the provision of services (including browsing history of our website, purchase history, and online content viewing history)
  • Please note that the Company may record conversations with customers.

2.　Purpose of use

  • To provide products and services including CDs and DVDs (including performances and fan clubs), online services such as the provision of information (including various software) via the Internet, and information about such products, services, and events.
  • Advertising, promotion, and sales promotion activities for products, services, and artists related thereto (including use for information analysis and marketing purposes. We may send information on products, services, and various events via e-mail, direct mail, etc.)
  • Customer support, such as responding to inquiries from customers (including use for registration, identification, emergency contact, etc.)
  • Processing of paperwork related to billing, refunds, payments, etc.
  • Product and service development

3.　Joint use of personal data and subcontractors

　Some information may be shared with subcontractors for the purposes of use described in 2 above.

4.　Contact for inquiries

　Please refer to “Procedures for responding to requests for disclosure, etc.”.

Public Relations Activities

1.　Personal Data to be Acquired

　Name, address, date of birth, gender, telephone number, occupation, place of work, e-mail address, content and history of opinions and inquiries, and other information obtained in connection with the provision of information and various types of communication.

2.　Purpose of use

　Provision of information to journalists and other parties in connection with public relations activities and various types of communication.

3.　Joint use of personal data and subcontractors

　Some information may be shared with subcontractors for the purposes of use described in 2 above.

4.　Contact for inquiries

Please refer to “Procedures for responding to requests for disclosure, etc.”.

Matters related to procedures for responding to requests for disclosure, etc.

If you or your representative would like to request disclosure, correction, addition, deletion, suspension of use, deletion, or suspension of provision to a third party of personal data in our possession, please read the following instructions carefully before making your request.

1.　Subject of request for disclosure

　Please fill out the prescribed application form with information sufficient to identify the target retained personal data. If you require information that contributes to such identification, please contact our Legal Department as described below.

2.　Contact for requests for disclosure, etc.

　Requests for disclosure, etc. should be made by mail to the following address, with the prescribed application form and necessary documents attached. Please write “Request for Disclosure, etc. in the mail” on the envelope.
〒108-0022 3-2-9 805, Kaigan, Minato-ku, Tokyo
　Personal Data Section, Legal Department, TF CreativeWorks LLC.

3.　Documents (forms), etc. to be submitted upon request for disclosure, etc.

　When making a request for disclosure, etc., please contact us in advance via e-mail at the address below, fill out all the prescribed items on the application form (A) that we will send to you, and send it by mail, enclosing documents for identification (B).
[email protected]　

(A) Application form prescribed by the Company

  • Application form for disclosure, etc. of retained personal data: 1 copy

(B) Documents to confirm the identity of the applicant

  • A copy of your driver’s license or passport

4.　Request for disclosure, etc. by proxy

　If the person making the request for disclosure, etc. is a legal representative of a minor or an adult ward, or a representative authorized by the person making the request for disclosure, etc., please enclose the following documents (C or D) in addition to the documents listed in the preceding paragraph.

(C) In the case of a legal representative

  • One application form prescribed by the Company
  • A document to confirm that you have the authority to act as a legal representative (a copy of your family register, a certificate of registered matters in the case of an adult guardian, or a copy of an insurance card with your dependents’ names on it in the case of a person with parental authority are also acceptable)
  • A document to confirm that the applicant is the legal representative of a minor or an adult ward (a copy of the legal representative’s driver’s license or passport)

(D) In the case of an authorized representative

  • A letter of attorney prescribed by the Company
  • A seal registration certificate of the applicant
  • A copy of the proxy’s driver’s license or passport

5.　Fees for Requests for Disclosure, etc. and Method of Collection

　860 yen per application Please enclose 860 yen worth of postage stamps with the applicat

ion documents. *If the fee is insufficient, or if the fee is not enclosed, we will notify you. If payment is not made within the prescribed period, we will assume that no request for disclosure has been made.

6.　Method of response to requests for disclosure, etc.

　We will respond in writing to the applicant at the address indicated on the application form.

7.　Purpose of use of personal information obtained in connection with requests for disclosure, etc.

　Personal data obtained in connection with a request for disclosure, etc. shall be handled only to the extent necessary for the request for disclosure, etc. The submitted documents will be stored for two years after the completion of the response to the request for disclosure, etc., and then disposed of. * Reasons for non-disclosure of retained

personal data. We will not disclose personal data in the following cases. In the event that we decide not to disclose, we will notify you to that effect with the reason. In addition, a prescribed fee will be charged in the case of non-disclosure.

  • In the event that we are unable to verify the identity of the applicant, such as when the address on the application form, the address on the documents for identification, and the address registered with the Company do not match.
  • When the right of representation cannot be confirmed when an application is made by a proxy.
  • When the prescribed application documents are incomplete.
  • When the subject of the request for disclosure does not fall under the category of retained personal data.
  • When there is a risk of harm to the life, body, property, or other rights or interests of the individual or a third party.
  • When the disclosure is likely to significantly impede the proper execution of our business
  • When it would violate other laws and regulations

Contact us

1.　Contact for complaints regarding the handling of personal data.

　If you have any complaints regarding our handling of personal data, please contact the following.

　>> by postal mail

　Personal Data Section, Legal Department, TF CreativeWorks, LLC, 3-2-9 Kaigan, Minato-ku, Tokyo
108-0022

　>> by the application reception form

　Please contact us from this inquiry form.

Personal Information Protection Policy

The Company will promote the protection of personal data by establishing the following personal data protection policy, building a system for the protection of personal data, and ensuring that all employees are aware of the importance of personal data protection and their efforts to protect it.

Management of personal data.

In order to keep your personal data accurate and up-to-date, and to prevent unauthorized access, loss, damage, falsification, leakage, etc. of your personal data, we will take the necessary measures such as maintaining a security system, developing a management system, and thorough employee training, and will implement safety measures to strictly manage your personal data.

Purpose of use of personal data.

This website may ask you to register your name, e-mail address, telephone number, and other personal data when you make an inquiry, but we will not use this information for any purpose other than the one for which it was provided. The personal data we receive from
our customers will be used to send e-mails and other materials as a means of contacting you and providing you with information about our business and answering your questions.

Prohibition of disclosure and provision of personal data to third parties

The Company shall appropriately manage personal data received from customers and shall not disclose personal data to third parties, except in the following cases.

  • When there is consent from the customer
  • When the information is disclosed to a company to which the Company outsources its business in order to provide the service requested by the customer.
  • When it is necessary to disclose the information based on laws and regulations

Safety measures for personal data protection.

We take all possible measures for security to ensure the accuracy and safety of personal data.

Inquiries from the individual.

If a customer wishes to inquire about, correct, or delete his or her personal data, we will respond to the request after confirming the customer’s identity.

Compliance and Review of Laws and Regulations.

In addition to complying with Japanese laws and regulations and other standards applicable to personal data held by the Company, the Company will review the content of this policy from time to time and make efforts to improve it.

Handling of Cookies, etc.

Cookies and Similar Technologies

  1. About Cookies

A “cookie” is a small text file that is sent from a web server to the browser of a customer’s computer or mobile device (hereinafter collectively referred to as a “device”) and stored on the device’s hard disk drive when the customer accesses a website. Cookies are small text files that are sent from the web server to the browser of the customer’s computer or mobile device (collectively, the “Device”) and stored on the Device’s hard disk drive. The Company may use cookies to collect certain information for the purpose of analyzing customer usage of the Website or providing more customized services and advertisements to individual customers. You can set your browser to refuse cookies or to display a warning when you receive a cookie. However, in such cases, some restrictions may arise, such as the inability to use the personalization function.

  1. About Web beacons

A “beacon” is a technology that transmits information from a customer’s device to a server. Beacons can be embedded in online content such as video or still images, or in e-mails, and the server reads certain types of information from the customer’s device, recognizes that the customer has viewed certain content or opened/previewed an e-mail, and then sends information such as the date and time of the viewing and the IP address of the device. We may also record information such as the date and time of your visit and the IP address of your device. Our website may use technologies such as web beacons for the purpose of obtaining statistical information to improve the website. You can set your browser to refuse to accept cookies or to display a warning when you receive a cookie.

Purpose of Use of Cookies and Similar Technologies

  1. Google Analytics

This website uses Google Analytics, a service provided by Google, to analyze and improve the site.
This service uses cookies to collect traffic data. Traffic data is collected anonymously and does not personally identify you.2. Google Adsense

  1. Google Adsense

This website uses Google Adsense, a third-party advertising service.
The ad-serving provider may use cookies to display advertisements that match the interests of users. This enables identification of the user’s browser, but does not personally identify the user.
For information on how to disable cookies and for more information on “Google Adsense”, please visit https://policies.google.com/technologies/ads?gl=jp.

  1. Amazon Associates

As an Amazon associate, we receive revenue from qualified sales. When a customer clicks on a link to an Amazon sales page on some pages and makes a purchase on an Amazon sales page, a referral fee is generated for us by Amazon.

4. Apple Services Performance Partner Program

This website utilizes the Apple Services Performance Partner Program. When customers click on links to Apple services content on some pages and make purchases on Apple’s sales pages, referral fees are generated by Apple to us. This program also uses Partnerize by Performance Horizon Group Limited.

5. HubSpot

This website uses HubSpot to improve customer service.
The “HubSpot” cookie policy can be found at https://legal.hubspot.com/cookie-policy.

6. Linkfire

This website uses “Linkfire” to provide a better customer experience.
Linkfire’s policy can be found at the following website: https://www.linkfire.com/legal/privacy-and-data-protection/policies

7. Bandsintown

This website uses “Bandsintown” to provide a better customer experience.
Bandsintown’s cookie policy can be found at the following website: https://corp.bandsintown.com/cookie-policy

Established on June 1, 2018
Revised on March 9, 2024